よくある質問

Rugs are shipped within 24 hours (business days) from France once payment is confirmed.

Yes. At checkout, choose “Pickup point” and select a Mondial Relay or Relais Colis near you.

Measure the free floor area. In living rooms, the rug often extends 20–40 cm beyond the sofa on each side. Product pages list exact dimensions.

Yes, within 30 days. Contact us to arrange a pickup. The rug must be in its original condition.

Gentle vacuuming without aggressive rotating brushes. For spills, blot without rubbing. See the care guide for each material.

We carefully colour-match our shots, but screens can vary slightly. Reach out on WhatsApp or email if unsure.

Yes to several European countries depending on checkout. Timing and any fees appear before payment.

Once shipped, you receive an email (and WhatsApp if enabled) with the tracking number. You can also use the Tracking page.